Refund Policy

Ketamine Relief is built on a foundation of integrity, responsibility, and customer trust. We understand that when it comes to sensitive wellness products like Ketamine and Serup, clarity and fairness are essential—especially when it involves your time, money, and health. That’s why our refund policy is designed to be transparent, supportive, and easy to understand.

If you receive a product that is damaged, incorrect, expired, or does not meet the quality standards promised by Ketamine Relief, you are eligible for a full refund or a replacement. We ask that any issues be reported within 7 days of receiving your order, along with photo evidence where applicable, to help us quickly verify and resolve the situation.

Due to the nature of our products and existing legal and health regulations, we are unable to accept returns or issue refunds on items that have been opened, used, or handled improperly. However, every refund request is evaluated individually with compassion and fairness, and we always aim to find a resolution that puts the customer first.

Our team is here to guide you through the process and answer any questions you may have regarding your order, refund eligibility, or our product standards. Ketamine Relief stands by its commitment to not only deliver premium products, but also provide reliable, human-centered service that respects your privacy, safety, and satisfaction from beginning to end.

When you shop with Ketamine Relief, you’re not just buying a product—you’re trusting us with your well-being. We take that seriously, and our refund policy is one more way we show our commitment to care you can count on.